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ABOUT US
- About the Authority
  
  The Authority for Public Services Regulation is responsible for regulating the electricity sector and some aspects of the water sector. It was established by Article (19) of The Law for the Regulation and Privatisation of the Electricity and Related Water Sector promulgated by Royal Decree 78/2004 on 1 August 2004 and amended by Royal Decree 59/2009 and 47/2013.
- RESOLVED COMPLAINTS
  
  GWH OF ELECTRICITY PRODUCTION IN JAN - MAR
  
  CUSTOMERS IN OMAN
- Know Your Rights
  
  Sahim
INFORMATION CENTER
- What are my rights?
  
  The Authority believes that helping customers to know their rights is essential to ensure that the electricity companies fulfill their obligations towards them and provide high quality services in order to protect their interests. The Authority requires electricity suppliers to prepare Codes of Practices and Procedures that must be approved by the Authority, in relation to key service areas and to publish these Codes and Procedures as booklets available to all customers, on request.
- Know Your Rights as a Consumer
- TIPS AND ADVICE
  
  MAKE A COMPLAINT
ELECTRICITY SECTOR
- Market Structure
  
  The electricity and related water sector in the Sultanate of Oman comprises three separate and distinct market segments: the Main Interconnected System (“MIS”) in the north of Oman; the Rural System of the Rural Areas Electricity Company (RAEC); and the Dhofar Power System (DPS).
- Generation and Desalination
  
  Electricity Sector Law
MEDIA CENTER
- Sahim Initiative
  
  The Renewable Energy Initiative aims to promote the use of clean solar energy to create a sustainable source for Oman and future generations. This initiative is based on the installation of solar panels in residential units to use the sun's rays to generate electricity
- Annual Reports
  
  Applications

Customer Codes

Late Payment Code of Practice

We require electricity suppliers to publish a Late Payment Code of Practice to ensure that customers who have difficulty in paying their bills understand the procedures to be followed, are given reasonable time to pay outstanding amounts, in accordance with their ability to pay, and are not disconnected without receiving the required reminders and notices.

Customers with Special Needs Code of Practice

We require electricity companies to provide additional services specifically tailored to meet the needs of the sick, limited income and the elderly customers. This includes the requirement of keeping a register of all those customers.

Efficient use of Electricity code of Practice

We require electricity suppliers to publish an Efficient use of Electricity Code of Practice to advise customers on how to reduce their bills or cool their homes more effectively by using electricity more efficiently. The Codes include a number of simple tips such as advice on the setting of a comfortable level for air conditioning systems, the use of efficient lighting systems and so on.